Your project, our commitment.
We're with you every step of the way.
«Gateway Projects» is our comprehensive solution—bringing together expert consultation, tailored lab design, precise quoting, manufacturing, global shipping, and professional installation. We handle every detail so you can focus on what matters most—all backed by a 3-year limited warranty for lasting confidence.
01
initial Contact
initial contact
Goal: Establish a trusting relationship with the client and understand their needs.
- Company Introduction: Presentation of the sales advisor and the company (history, experience, values, portfolio).
- Needs Assessment: Information-gathering meeting with the client to understand the project context (required furniture type, space, estimated budget, expected timelines).
- Personalized Advice: Introduction to our product and service lines, with initial solution suggestions based on identified needs.
Project Development
Goal: Create a preliminary technical and economic proposal tailored to the client’s requirements.
- Technical Project Planning: Analysis of available space, technical requirements, and applicable regulations.
- Aesthetic and Functional Selection:
- Selection of the appropriate furniture line.
- Definition of finishes, colors, and materials.
- Selection of worktops according to intended use.
- Conceptual Design:
- Development of 2D plans and 3D renders.
- Optimization of space and functionality.
- Economic Proposal: Detailed project quotation, including options if applicable.
02
Project Development
03
Agreement Formalization
agreement Formalization
Goal: Establish formal commitments and clearly define the project scope..
- Contract Signing: Inclusion of schedule, payment terms, warranty clauses, and after-sales service terms.
- Technical Approval:
- Signing of final plans.
- On-site measurement adjustments if necessary.
- Final confirmation of finishes and configurations.
Project Management
Goal: Execute the project according to agreements, maintaining high quality standards and meeting deadlines.
- Development and Manufacturing: Production of furniture according to approved plans, following quality control procedures.
- Logistics and Shipping: Coordination of transport and delivery of components to the installation site.
- On-Site Installation: Professional assembly by our technical team, with final verification of quality and functionality.
04
Project Management
05
After-Sales Service
After-Sales Service
Goal: Ensure client satisfaction and foster a long-term relationship.
- Formal Project Handover:
- Presentation of installed furniture.
- Delivery of technical folder (includes final plans, technical datasheets, user and maintenance manuals).
- Active Follow-Up:
- Post-delivery contact to assess client satisfaction.
- Survey or feedback collection on the experience.
- Preventive and Corrective Maintenance:
- Scheduling of maintenance visits as agreed.
- Immediate attention in case of failures or adjustment requests.
Quality Indicators
Goal: Execute the project according to agreements, maintaining high quality standards and meeting deadlines.
- Project Quality Indicators (KPIs): For example, meeting deadlines, client satisfaction, zero returns, etc.
- Document Management System: Digitalization and backup of all project documents.
- CRM or Client Database: For follow-up on future opportunities and commercial relationship management.
